I really think that’s been the missing link in our strategy.

I really think that’s been the missing link in our strategy. The idea that if we do nothing, all of that emotional connectedness will bleed away. And what I’ve noticed is it’s different rates for different people. So managing that drainage has to be done at the direct manager level, meaning budgets will most likely need to come down to that level so managers can arrange events on their own with autonomy.

Jeffery Smith @darkandnerdy